(both plans, menu «Repairs & warranty» in shop branches): for phone, electronics and car shops.
- Receive a device: the customer (or a name and mobile for a new one), device, brand, model, serial / IMEI (the 🛡 button checks the warranty), the fault, what came with it, its condition, passcode, an estimate, the due date, the technician and an optional deposit → number RP-… and an intake receipt prints with your terms.
- Statuses: received → checking → awaiting approval → repairing → ready, with a note on each and a full log. «Tell the customer» opens WhatsApp with the status text (approval with the cost, ready with what is left to pay).
- Parts and labour: a stock part or a labour line with its price; tick «Warranty» to make a line free for the customer.
- Delivery: «Deliver to customer» → a normal tax invoice for the paid parts and labour (ZATCA, stock out); the deposit is deducted and the rest is paid the usual ways. Warranty parts leave stock as a write-off with reason «Warranty» (in the write-off report). Nothing to charge (full warranty or not repaired) → no invoice and the deposit is paid back; a deposit above the bill gets the difference back.
- Cancel: refund or forfeit the deposit (4230).
- Warranty check: by serial it shows whether the piece was sold here and when its sales warranty ends, and any earlier repair still under warranty. The periods and printed terms are under the ⚙ button on the screen (default 12 months and 30 days).
If you get stuck on any step, ask the smart assistant inside the program.
